Cancellation Policy

Effective Date: 26/04/26

At UNISOR, we understand that sometimes you may need to cancel an order. This policy outlines the conditions under which cancellations are accepted.

1. Order Cancellation Window

Orders can be cancelled only before they are shipped
Once the order is dispatched, cancellation is not allowed
After dispatch, you may request a return as per our Return & Refund Policy

2. Non-Cancellable Orders

The following orders cannot be cancelled:

Orders that have already been shipped
Customized or made-to-order products
Digital or downloadable products (if applicable)

3. Refund on Cancellation

If your cancellation request is accepted:

Prepaid Orders:
Refund will be processed to the original payment method within 5–7 business days
Cash on Delivery (COD):
No refund required (since payment was not completed)

4. Cancellation by UNISOR

UNISOR reserves the right to cancel any order due to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Issues with payment verification

👉 In such cases:

Full refund will be issued (for prepaid orders)
Customer will be notified via email/SMS

5. Partial Cancellation

If your order contains multiple products, you may request partial cancellation before shipment
Once any item is shipped, it cannot be cancelled

6. Refusal at Delivery

If you refuse to accept a prepaid order at delivery, it may be treated as Return to Origin (RTO)
Shipping charges may be deducted from your refund

7. After Shipment

If your order is already shipped:

Cancellation is not possible
You may initiate a return within 48 hours of delivery (as per policy)

8. How to Cancel an Order

To request cancellation:

9. Abuse of Policy

UNISOR reserves the right to:

Reject repeated cancellation requests
Restrict accounts involved in misuse or fraudulent activity